Compliance posture and jurisdiction notes
This page provides high-level compliance considerations relevant to customer engagement workflows. It is designed to help procurement and risk teams understand how Capantra supports responsible operations.
Note: Compliance obligations depend on customer use case, jurisdiction, and industry. Capantra does not provide legal advice. Customers are responsible for ensuring lawful basis and applicable permissions for outreach.
Outbound program governance
Capantra provides tooling to support governance (e.g., access controls, auditability, reporting). Customers should implement controls appropriate to their program: consent/permission standards, contact list hygiene, and complaint handling.
- Clear ownership for datasets and outreach approvals.
- Contact list governance (source, lawful basis, suppression lists).
- Training and scripts aligned to jurisdiction requirements.
- Escalation pathway for complaints and opt-outs.
Calling hours, frequency and respectful contact
Responsible outreach programs typically include guardrails around calling hours and frequency. Exact rules vary by jurisdiction and industry codes. Capantra can support configurable practices depending on product configuration.
- Configurable call attempt limits and pacing (where supported).
- Support for reporting and audit review of contact attempts.
- Use-case based restrictions (e.g., fundraising vs commercial outreach).
Consent, opt-out and suppression handling
Customers remain responsible for obtaining and documenting the appropriate permissions for outreach and for maintaining suppression lists (do-not-contact). Capantra can support operational workflows that help enforce opt-out handling depending on product configuration.
- Operational capture of opt-out requests (where implemented).
- Suppression list workflows aligned to customer policies.
- Reporting to support compliance review and dispute handling.
AU · UK · US high-level notes
Rules may involve the Do Not Call Register and industry-specific standards. Lawful basis and consent expectations depend on context.
UK PECR/GDPR considerations may apply depending on channel and lawful basis. Customers should ensure transparency and opt-out pathways.
US requirements vary by state and sector; rules may involve consent expectations and do-not-call obligations depending on program.